Cambridge Riverside

Built by Berkeley Group between 2011 and 2014, Cambridge Riverside features 195 apartments across five blocks (Brooke, Darwin, Keynes, Marlowe, and Newton), ten townhouses and a commercial unit (The Dental Hub).

About our development

Being a good neighbour

According to a Chinese proverb, "A good neighbour is a priceless treasure". We want living at Cambridge Riverside to be a wonderful experience for all our residents so here are a few documents you may find useful.

When you arrive, you receive a Welcome Pack provided by the concierge office as an essential introduction to our neighbourhood.
Encore's 'Places' app includes everything you need to know about day-to-day operation of the site, including how to report issues. We encourage all residents and homeowners to download the app and register to use it.
A summary of the House Rules covers important aspects of living here such as the bin rooms, noise, water leaks, parking, security bicycle store, pet registry, balcony cleaning, structural alterations and advice for moving in and out.
And you can download a map of the site.

The Estate Manager and the concierge team will be happy to advise you on any questions about how things work in our community and any permissions required under your Lease or Tenancy Agreement.

Below, you'll find advice notes on a variety of subjects, including ones that have been produced by other residents, based on their own experiences while living at Cambridge Riverside.

Carers access advice

This Carers Access Advice provides guidance to residents who require help from a private or Community Care Package and covers aspects such as parking arrangements and building access.

Hot weather mitigation

While it's wonderful to have large windows and glass doors in our apartments, for those that face south and west, the summer months can be a challenge. Our 'Heat Gain Mitigation' advice note covers ideas for reducing the heat and clarifies what you can do within the constraints of the lease, i.e., without needing to seek the freeholder's (Berkeley Homes) permission.

HIU servicing and heat meter replacement

Each apartment has a SAV Danfoss Heat Interface Unit (HIU). The manufacturer’s guidelines recommend that the HIU is serviced once a year, which also helps to ensure that the communal system stays in good working order. HIUs should be serviced by SAV accredited engineers. In the past, this has been undertaken by SAV and by Pure Heating and Plumbing; other suppliers are available.

SAV: Email: info@sav-systems.com, telephone: 01483 771910

Pure Heating and Plumbing: Email: office@pureheatingandplumbing.co.uk, telephone: 01223 269884

The HIUs contain a heat meter, which measures hot water use and assesses the bills for each flat; this needs to be replaced approximately every 10 years. The majority of these were last changed in 2023 through a replacement programme arranged on homeowners' behalf by Encore. If you have any queries about this, please contact Encore Estate Management.

Balcony cleaning

Any structural aspects of your balcony are managed by Encore, our estate manager. However, cleaning the balcony regularly is your responsibility. Our practice is to do this twice a year, on the spring and autumn weekends when we change the clocks. That way, you hopefully won't find debris landing on your balcony from the one above at random times throughout the year!

Here is a reminder of the simple cleaning regime.

Sweep with a stiff brush to loosen any algae and accumulated dirt. Collect and dispose
Clean with a weak solution of water and mild detergent and a stiff brush
Alert Encore to any loose screws or damaged boards
Please do not use any chemicals or any preservatives or stains, and do not use pressure hoses