Contact us
The concierge team can handle most of your queries about site operations or maintenance matters during opening hours, and you can also use Encore's 'Places' app to report and issue to the Estate Management team. Our Estate Manager, Kerry Poulter, is also available to you; her details are below. Outside of office hours, contact Encore (for maintenance emergencies) or Hyline (for security concerns) (see contact details below). If a crime is being committed, call the Police on 101 (non-emergency) or 999 (emergency). If you hear the fire alarm, the Fire Brigade will automatically be alerted, but if you are concerned you can call the Fire Brigade on 999 to check if it has been reported.
Concierge office
Operating hours:
Mon-Fri: 7 am to 10 pm
Sat-Sun: 8 am to 2 pm
Encore Estate Management
Operating hours:
Mon-Fri: 9 am to 5 pm
In the first instance, raise a question or issue via the 'Requests' form in the 'Places' app/portal
Kerry Poulter, Estate Manager
kerry.poulter@encoregroup.co.uk
Tel: 01223 866 980
Encore out-of-hours
Operating hours:
Mon-Thu: 10 pm to 7 am
Fri: 10 pm to 8 am
Sat: 2 pm to 8 am
Sun: 2 pm to 7 am
Tel: 01223 866 980
Hyline Security
Operating hours:
Mon-Thu: 10 pm to 7 am
Fri: 10 pm to 8 am
Sat: 2 pm to 8 am
Sun: 2 pm to 7 am
Tel: 01223 833 993
Management Board
If you have any questions or thoughts you want to raise with the Management Board, or if you would like to volunteer to join the Board, contact the Chair, Tony Jewell, using the 'Get in touch' form below.
Residents' Association
The CRRA is keen to engage widely with our residents. Whether you want to get involved or have thoughts to share, contact Hilary Lowe (Chair) or Jane Rickell (Secretary) using the 'Get in touch' form below.
Get in touch
Got questions, ideas or feedback? We'd love to hear from you. Use this form to get in touch, and we'll get back to you as soon as possible.
If you would like your message to be directed to Tony Jewell (Management Board) or Jane Rickell (CRRA), please mention that in your message.